Terms & Conditions

A Partnership for Better Branding

Your brand, our products. At Corvest (Adva-Lite, Toppers and It's All Greek To Me), we consider each and every customer as our partner in the growth and support of proven branding solutions. Our experience has allowed us to develop successful policies and procedures, ensuring we consistently serve our customers–and the industry–with excellence.

Orders

• The following must be confirmed in writing: decorated orders, changes to blank or decorated orders, reorders. Please also include previous purchase order number and date where applicable.
• Changes to your order may result in changes to the original ship date.

Order Acceptance

All orders are binding upon the corporation only after acceptance by Corvest (Adva-Lite, Toppers, Itís All Greek to Me). To receive order acknowledgement, please provide an email address on the purchase order.

Production Times

• Production time begins upon receipt of complete order and approval of artwork and credit.
• Add 3 business days for production proofs.
• Screen printing, pad printing and dye sublimation: 5 business days.
• PrismPrint, Heat Transfer, Deboss, Hot Stamp and Laser Engraving: 7 business days.
• Embroidery: 10 business days.
• Larger orders and multi-color imprints may require more production time.

Blank Products

• Orders for blank merchandise at catalog quantities and prices placed by 3pm EST will be shipped the same day (orders placed after 3pm EST will be shipped the following business day).
• For same-day shipments, orders will be shipped via Corvest preferred carriers only.
• Expedited shipments are available upon request.
• Add $3.75(G) less than minimum charge when ordering less than one case of any item and/or color.
• Orders are subject to credit approval prior to acceptance.
• Call for lead times for large quantities (over catalog end quantity), insertions or other special handling.
• Corvest is not responsible for any delay in the delivery or shipment of goods, or for any damages suffered by reason of such delay.

Production Proofs

• Must be approved same day of receipt to avoid production delays.
• Customer changes to proofs will cause additional costs and new lead times.
• Production times:
  • E-Proof: 2-3 business days (required on orders over $1,000).
  • Pre-Production Proof: 3-5 business days (required on orders over $5,000).

Production Charges

Proofs

• Black/White Electronic Proof: No charge.
• Virtual Sample: No charge.
• Production Proof: $40.00(G) plus price of item, set-up charges and shipping. We may require a production proof due to the complexity of artwork and/or size of order. If a production proof is required, set-up charges will be applied to your order if no further alterations occur.

Samples

• Self Promo (PSA): EQP minus 40% plus set-up charges and shipping.
• Spec Sample: EQP minus 40% plus set-up and shipping. Limit 3 samples per style.
• Random Sample: EQP minus 25% plus shipping.

Pricing

• Prices, items and colors are subject to change without notice.
• Ink color changes within a minimum quantity run will incur a $30(G) charge per change.

Over- and Under-Runs

Factory reserves the right to ship orders +/- 5% of specified quantity. Shortages will not be fulfilled. Add $50(G) for exact quantity.

Samples Turnaround

• Actual spec samples: 3-5 working days.
• Virtual spec samples: 1-2 working days (digital images of the product with the imprint applied; will be e-mailed in .pdf format).
• Embroidery samples: Please contact us for quotes.

Services

• Insertions: $0.50(G) per item (decorated orders only).
• Mailers: please inquire with factory as to size needed for each product.

Shipping

• F.O.B. Factory. All shipping charges will be added to the invoice.
• Please supply complete shipping address (no P.O. Boxes allowed).
• Please specify commercial or residential location upon ordering.
• We will use Corvest (Adva-Lite, Toppers, Itís All Greek To Me) preferred carriers, unless a specific carrier is requested and a shipper number is provided.
• Quote may be requested for shipping via overland truck.
• We do not assume responsibility for time delays in transit. Factory responsibility ceases when merchandise is in the possession of the carrier.

Delivery

Multiple drop shipment charges: $3.75(G) per location plus insurance and freight.

Packaging

All products come in the standard packaging indicated. Please contact your promotional products representative with any special packaging requests.

Rush Services

Accepted based on availability of production capacity. Additional charges may apply. Contact factory with your request.

Rapid Response

Most Corvest items are available with 1-day rush service for an additional charge of $50(G). To be eligible for this service, purchase orders must include complete order details accompanied with acceptable artwork. Rapid Response is available on catalog quantities and prices with 1-color, 1-location screen print in standard locations only.

• If received in accordance with the parameters listed below, the order will ship the next business day.
• Complete order, including vector-based electronic artwork must be received before 1:00pm EST.
• Orders must be faxed to 1-800-835-8016 or emailed to orders@corvest.com with artwork.
• All artwork must be sent to orders@corvest.com with ìRapid Responseî and purchase order number in subject line.
• Rapid Response and Promo Code RR must be designated on the order and in artwork submission.
• Artwork e-mail must state: distributor name, contact name and phone number, purchase order number, item number(s), PMS color, format used.
• Rapid Response timeline begins upon order confirmation/resolution, approved artwork & credit, and approval of proof if applicable.
• Proofs will not be provided unless requested. If requested, proof will be returned by 3pm and must be approved by 5pm on the same day as order submission.
• Maximum of three drop ships only.
• Orders are subject to credit approval prior to acceptance.
• FedEx is recommended. Custom carriers may be used. Please note: carrierís availability for pick-up may impact lead times and, therefore, delivery date cannot be guaranteed.
• Call for lead times for large quantities (over catalog end quantity), insertions or other special handling.
• Corvest is not liable for delays due to acts of God or shipping carrier. Offer subject to stock availability.

Claims

Please contact us within 5 days of product delivery for any shortages, damages or discrepancies. If you have a damaged shipment, original packaging must be retained for claim evaluation.

Cancellations

• All cancellations must be in writing; verbal cancellations will not be accepted.
• Blank or decorated orders cancelled during production will be charged at the cost of material and labor expended to date, including shipping costs.

Product Warranties

• All Corvest products are guaranteed against defects in material and workmanship for a period of 90 days from the invoice date.
• Defective products may be returned for credit or replacement.
• Decorated products returned within 30 days of invoice date will be replaced and redecorated with original artwork free of charge.
• Decorated products returned after 30 days of invoice date will be replaced and returned undecorated.
• Warranty does not apply to products decorated by someone other than Corvest.

Returns

Please contact us within 5 days of product delivery for a return goods authorization number and instructions. Unauthorized returns will be refused and returned to sender. No replacement or credit will be issued for merchandise which is unavailable for return to the factory.

• All returns must be made within 30 days of shipment and include a Corvest return authorization number.
• Returns for blank goods not due to a Corvest error incur a restocking fee equal to 25% of the purchase price plus any shipping costs.
• Returns for decorated goods not due to a Corvest error will not be accepted.
• Charges are posted to the customerís current balance.
• All boxes containing blank items must be inspected and verified as the correct product ordered before decorating.
• For third parties, it is the decoratorís responsibility to verify shipments for style, quantity and color.

Disclaimer Policy

• 100% cotton fabric colors are not guaranteed to be colorfast.
• Due to variances of materials and other circumstances beyond our control, we cannot guarantee continuity of shade, color, size, texture or construction of finished goods from lot to lot.
• Due to manufacturing tolerances, all dimensions have acceptable variations.
• We are not liable for delays due to acts of God, material shortages, shipping or Customs interventions.

Photography & Trademarks

Colors and sizes may not be representative of true product colors. The artwork designs and trademarks imprinted on the products displayed in this catalog are reproduced only as examples of the type and quality of imprinted products available. They are not intended to represent that the products are either endorsed by, or produced for, the owners of the artwork, designs or trademark.

All copy or other material submitted by the customer for use by the factory in producing items ordered, whether or not artwork by the factory is required therewith, will be accepted by the factory as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection. The customer, by submitting such copy or other material, represents that the use thereof by the factory on the items ordered will not violate any such laws, and Corvest hereby disclaims any and all liability for compliance with such laws in the use of the customerís copy or other material. The customer hereby agrees to hold the factory harmless to any damages, costs and/or expenses when they arise under all such laws as consequence of the factoryís use of said copy or other materials of the operations undertaken by this agreement. All trademarks and service marks are the property of their respective owners.

All terms and conditions are subject to change without notice.